Back to basics
- We compare the download platform of the casino to the instant play platform.
- We register to the mobile casino and determine whether it raises our profile of the casino.
- We determine if the casino offers a Live Casino.
- Customer support must be at least on a 24/7/365 basis.
The two main factors in comparing download and instant play platforms are the number of games offered in instant play as opposed to download and whether the definition in instant play is as good as in download. The best mobile casinos must have many games, clear definition, and must be compatible with a wide range of mobile platforms and devices. This latter point is difficult because there are thousands of mobile devices but mobile gaming is no longer a babe in the woods. A top casino should have raised its compatibility many-fold in the last few years. The presence of a Live Casino option enhances the value of playing online. We ask these questions: which games are offered? Can you chat with the dealer? Is the live casino a real casino or is it a studio?
Just as customer support call centres started staying open on the weekends a few years ago, so, today, call centres should also be open on religious and national holidays.
We contact the customer support team by all the methods offered. First, we want to see what the response time is. How quickly do they answer the phone? How soon can you expect a response to an email? We also evaluate the representatives themselves. Can we determine how well they have been trained? Are the reps courteous? Do they speak clearly? Do they seem to care? Canadians generally want customer service in either English or French so those two languages are musts. But Canada is also a diverse country so we find out how many languages can the customer support team serve you in.